Service Agreement
This Service Agreement (the “Agreement”) defines the working relationship between:
Email: [email protected]
Phone: 07505 295 739
1. Service Provisions
The Client shall select from the following managed service tiers. Each operates on a rolling monthly basis.
Business Website Tier — £8/month
A reliable, high-performing online presence built to elevate your brand.
- Bespoke web design tailored to your brand identity (custom HTML, CSS, PHP)
- Fully managed hosting with pre-configured HTTPS encryption
- Professional email forwarding and routing
- Maintenance: Batch updates for text and photos, published usually within 2 working days
- Automated daily backups with free restoration on request
- Storage: 7GB disk quota
- Rolling 30-day agreement
Enhanced Website Tier — £10/month
Engineered for interactive tasks, customer input, and advanced infrastructure capabilities.
- All core features included in the Business Website Tier
- Interactive integrations for external systems (payment links, forms, scheduling requests)
- Automated customer notifications and reliable message routing
- Flexible maintenance: Managed batch updates or autonomous SFTP access
- Automated daily backups with free restoration on request
- Storage: 10GB disk quota
- Rolling 30-day agreement
Exclusions: Domain name registration and renewal costs are the responsibility of the Client. SoreTech provides technical guidance on third-party domain procurement at no extra cost.
2. Financial Terms
- Billing: The Monthly Fee is payable in advance on the first day of each calendar month.
- Arrears: Access to services is automatically suspended if the previous month’s balance remains outstanding by the first of the following month.
- Maintenance Scope: Standard maintenance includes routine content updates. Significant structural changes, rebranding, or new feature development may be quoted as a separate project.
3. Term and Termination
This Agreement remains in effect until terminated. Either party may terminate the service by providing 30 days’ written notice via email. Service will conclude at the end of the final paid billing cycle.
4. Client Obligations
- Maintaining ownership and renewal of the associated domain name.
- Provision of all necessary branding, copy, and imagery.
- Ensuring all hosted content complies with the Acceptable Use Policy (AUP).
Note: While SoreTech maintains a robust backup schedule for system integrity, the Client is encouraged to retain local copies of vital assets.
5. Intellectual Property
- Your Content: All text, logos, trademarks, and images you supply remain 100% yours.
- SoreTech Code & Infrastructure: The underlying website design, custom HTML/CSS/PHP code, and server configurations created by SoreTech remain our intellectual property. They are licensed to you for as long as your site is hosted with us and may not be copied or transferred to another host without prior agreement.
6. Architecture and Operational Limits
To ensure a secure and resilient environment for small businesses, the following parameters apply:
- Infrastructure: Services are architected for small-business traffic profiles. Enterprise-level load balancing and high-concurrency scaling are not supported.
- Payment Security: SoreTech is a non-PCI DSS environment. We do not store or transmit financial card data. Payment features must be integrated via secure third-party processors.
- Data Protection: SoreTech operates under UK GDPR and the Data Protection Act 2018. Unless a separate Data Processing Agreement is signed, the Client remains the Data Controller for all end-user information.
7. Governing Law
This Agreement is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.
8. Acceptance
Formal acceptance is confirmed by replying to the delivery email. This confirmation is securely logged for audit purposes, establishing the commencement of the Agreement.
Version: v2.2 (Updated: 25 August 2026)