SoreTech Customer Privacy Notice

SoreTech is a sole trader based in the United Kingdom, providing website hosting and related IT services for small businesses and sole traders. This Privacy Policy explains how your personal data is collected, used, and stored.

Contact Details

Telephone: 07505295739
Email: [email protected]
Address:
6 St Francis Road
Langley
Southampton
SO45 1XU

What Information I Collect, Use, and Why

I collect and use the following personal information to provide and improve my products and services, and to operate client or customer accounts.

• Names and Contact Details: To communicate with you and manage your account.
• Email addresses and phone numbers For billing and, if applicable, to send you physical products.
• Pronoun Preferences: To ensure my communications with you are respectful and inclusive.
• Account Access Information: To allow you to securely access your account.
• Transactional Data: To process your payments and maintain a record of your purchases for accounting and tax purposes.
• Agreement replies and onboarding correspondence:To document your acceptance of service terms, preferences, and consent—ensuring accurate setup, legal compliance, and personalized service delivery.

Lawful Bases for processings

Under UK data protection law, I must have a "lawful basis" for collecting and using your personal information. I rely on the following lawful bases:

• Performance of a Contract: I process your data to fulfill my contractual obligations to you (e.g., providing the service you pay for).
• Legal Obligation: I process your data when I have a legal duty to do so (e.g., to comply with UK tax and accounting laws).
• Consent: For optional features or communications where you’ve actively agreed (e.g., updates, pronoun preferences). You can withdraw consent at any time.

Agreement Sign-Off Logging

When you accept a service agreement by replying to my email, I securely log your reply and archive a copy of the agreement for reference. This process is handeled entirely on SoreTech's architecture - no third-party portals are involved.

Your Data Protection Right

Because I rely on these lawful bases, you have specific data protection rights. You can find more information about these rights and any applicable exemptions on the ICO's website.

• Right of Access: You can ask me for a copy of your personal information I hold.
• Right to Rectification: You can ask me to correct or complete any information you believe is inaccurate.
• Right to Erasure: You can ask me to delete your personal information, though this right is not absolute (e.g., I cannot delete data I am legally required to keep).
• Right to Restriction of Processing: You can ask me to limit how I use your personal information.
• Right to Object to Processing: You can object to my processing of your personal data.
• Right to Data Portability: You can ask that I transfer the personal information you provided to another organisation, or to you.

To exercise any of these rights, please contact me using the details at the top of this notice. I will respond without undue delay and in any event within one month.

Where I Get Personal Information From

• Directly from you when you sign up for my service or contact me.
• Publicly available sources.

Retention Periods

• Transactional data: 6 years (for tax compliance)
• Inactive accounts: deleted after 12 months
• Email correspondence: retained for up to 12 months
• Agreement replies and snapshots: retained for up to 6 years

For more information on how I store your personal information or the criteria I use to determine this, please contact me using the details provided above.

Who I Share Information With

I use third-party "data processors" who handle personal information on my behalf. These processors are contractually obliged to protect your data and only process it according to my instructions.

• Cloudflare: They provide content delivery and optimisation, secure DNS and traffic routing to my websites.
• Stripe: They handle the payment processing on my behalf (if applicable)
• SMTP2GO: They process and transmit outbound email communications from the contact forms to ensure reliable delivery.

How to Complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice. If you are unhappy with how I have used your data after raising a complaint with me, you can also complain to the ICO.

The ICO's address: Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 03 October 2025